Question 1

What makes Purr different than other services?

Accepted Answer

At Purr Inc, our unique approach sets us apart from other pet sitting services. Unlike general pet sitters, we specialize exclusively in cat care. Our team is comprised of individuals who not only love pets but have a particular affinity for cats. This specialized focus ensures that your feline family member(s) are visited by team members that are have an understanding of cat behavior and receive the care they deserve.  All of our sitters are employees with Purr and we do not contract out our work. Additionally, we understand that life can be unpredictable, so we have set up our service to be readily available for our clients, even on short notice. Our 24/7 online booking system allows you to conveniently schedule services, providing peace of mind and unmatched flexibility to accommodate your busy schedule.

Question 2

Where do you offer service?

Accepted Answer

We currently have service available in:

Loop, South Loop, West Loop, Streeterville, River North, River West and Gold Coast.

Question 3

What time will my sitter visit my cat(s)?

Accepted Answer

Our sitters are available to visit during our daytime, 5-hour arrival window, from 10:00 am – 3:00 pm. We also offer a 1-hour arrival window visiting option for an additional $10 per visit (select an arrival window anytime from 10:00 am - 7:00 pm).

Question 4

What is the cost per visit?

Accepted Answer

Our visit options start at $30 per visit and more information on pricing is available by clicking on the Pricing button in the navigation bar above.

Question 5

Do you offer longer visit durations?

Accepted Answer

Sure, we can be available for visits up to 3-hours in duration. Contact us for more information.

Question 6

Do you offer multiple visits per day?

Accepted Answer

Yes, at Purr Inc., we prioritize flexibility to accommodate our clients' needs. Our general window requires a 5-hour arrival window, which spans from 10 a.m. to 3 p.m.

If you ever need a more specific time, we also offer two 2.5 hour arrival windows for an additional $5 per visit (Our morning option from 9:00 am to 11:30 am and our evening option from 5:00 pm to 7:30 pm).

If keys are required for access, we kindly ask that you provide two sets for convenience and reliability.

Question 7

Do you offer overnight visits?

Accepted Answer

Unfortunately, we do not however we are happy to assist you in finding a service that does.

Question 8

What is your staff screening process?

Accepted Answer

All of our team members must undergo a comprehensive background check process before working with Purr.

Question 9

Does the same sitter visit each time?

Accepted Answer

It is always our intention to have the same sitter for as much of a reservation as possible however to maintain consistent and flexible availability for our clients, we currently rely on a small team instead of a single individual to fulfill most reservations.

Question 10

My cat needs medications, is that something you do?

Accepted Answer

We understand that medications are needed at times and are happy to help to the best of our ability. Since we are not trained vet techs, we may have some limitations with certain types of medications. We’d be happy to speak with you in further detail to see if we’re the best fit for your pet’s medical situation.

Question 11

Is there an extra charge for holiday reservations?

Accepted Answer

Yes, we have an additional per-visit surcharge that helps us cover the additional costs of bringing on temporary staff to accommodate the increase in visit volume that occurs during major U.S. holidays.

Our holiday surcharge is calculated at our Base Rate + $10/visit surcharge*

*Holiday surcharge applies for the 2026 calendar dates below:

Memorial Day Weekend: May 23, 24, 25
Independence Day Week: July 3, 4, 5
Labor Day Weekend: September 5, 6, 7
Thanksgiving Week: November 25, 26, 27, 28, 29
Christmas Week: December 23, 24, 25, 26, 27, 28, 29
New Year's Week: 30, 31 and January 1

Question 12

How much notice is required to request cat sitting services?

Accepted Answer

While we cannot guarantee availability, operating as a team gives us the flexibility needed to be readily available. Clients with an existing account usually can reserve non-holiday service with a 24-hour notice through our online booking system.  During holiday periods, it is advised that existing clients reserve visits at least 3-6 weeks early. If you are a new client, it’s best to request service within 1-2 weeks of your first reservation for non-holiday service and at least 4-6 weeks before service is needed during any major U.S. holiday so that we enough time to go through the steps to establish a new account.

Question 13

What is your cancellation policy?

Accepted Answer

At Purr Inc, we strive to provide flexible and customer-friendly services. Our cancellation policy is straightforward: if you need to cancel a scheduled pet sitting visit, simply do so with at least 12-hours notice. By doing this, we can credit back any unused visits to your account, ensuring that you aren't charged for services you didn't use. This allows us to manage our schedules effectively while providing you with peace of mind and flexibility.

Question 14

What is the process to start cat sitting services?

Accepted Answer

Our goal is to ensure that establishing a Purr account is a hassle-free experience.  The following is a description of our 3-step new client onboarding process:

1. Registration Form: To ensure adequate care, we send all clients a link to our comprehensive registration form, allowing us to collect all the necessary information.

2. Clarifying Questions: Our team will carefully review the information and prepare clarifying questions for your onboarding phone call.

3. Call with our General Manager: Finally, we will arrange a call with our General Manager to ensure our instructions are accurate, help you schedule a key drop off appointment (if needed), discuss what to expect once we begin, provide you access to our online booking system and address any further questions.

Question 15

How many sets of keys do I need to provide?

Accepted Answer

2 sets of keys are preferable so that we have a backup set however we understand if only 1 set is available.

Question 16

Can you retrieve keys from my door person?

Accepted Answer

Absolutely, many clients leave keys with their building personnel and have us check-out keys during our visit.

Question 17

Can I use a lock box for my house keys?

Accepted Answer

Unfortunately due to several  issues with managing and troubleshooting lock boxes in the past, we no longer allow for lock boxes to be used for the primary set of keys that Purr will use to gain access to your home. Lock boxes, however, can be used for a backup set.

Question 18

How can I get my keys to Purr?

Accepted Answer

Clients have the ability to schedule a key drop off or pick up from our downtown or northside office.

Question 19

Do you offer overnight visits?

Accepted Answer

Unfortunately, we do not offer overnight visits.

Question 20

Do you offer boarding services?

Accepted Answer

Unfortunately, we only offer in-home cat sitting services. However, we know of a local, cat specific boarding facility. Please reach out to us for more information if needed.

Question 21

I have a webcam in my home, is that okay?

Accepted Answer

Of course, we are very accustomed to webcams in the home!

Question 22

Are you licensed, bonded and insured?

Accepted Answer

Absolutely and we can provide our Certificate of Insurance upon request

Question 23

Can you provide references?

Accepted Answer

Sure, we’d be happy for you to speak with our clients about their experience with our service.

Question 24

When do I pay for service and what forms of payments do you accept?

Accepted Answer

We kindly ask that services are paid in full by the start date to ensure that we have the cash flow available operate effectively. Moreover, we accept all major credit/debit cards.

FAQ

Have cat care questions? Check out our FAQ below! If you still have questions about our cat sitting services, please feel free to contact us.