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FAQ

Have cat care questions? Check out our FAQ below! If you still have questions about our cat sitting services, please feel free to contact us.

  • Where do you offer service?
    We currently have service available in: Loop, South Loop, West Loop, Streeterville, River North, River West, Gold Coast, Lincoln Park* and Lakeview (*east of Racine Ave.)
  • What time will my sitter visit my cat(s)?
    Our sitters are available to visit during our daytime, 5-hour arrival window, from 10:00 am – 3:00 pm. We also offer a morning visiting option from 9:30 am - 11:30 am (*additional surcharge applies/please ask for details).
  • Do you offer multiple visits per day?
    Unfortunately, we have discontinued offering multiple visits per day.
  • Does the same sitter visit each time?
    It is always our intention to have the same sitter for as much of a reservation as possible however to maintain consistent and flexible availability for our clients, we currently rely on a small team instead of a single individual to fulfill most reservations.
  • My cat needs medications, is that something you do?
    We understand that medications are needed at times and are happy to help to the best of our ability. Since we are not trained vet techs, we may have some limitations with certain types of medications. We’d be happy to speak with you in further detail to see if we’re the best fit for your pet’s medical situation.
  • What is the cost per visit?
    Our visit options start at $30 per visit and more information on pricing is available by clicking on the Pricing button in the navigation bar above.
  • Is there an extra charge for holiday reservations?
    Yes, we have an additional per-visit surcharge that helps us cover the additional costs of bringing on temporary staff to accommodate the increase in visit volume that occurs during major U.S. holidays. Our holiday surcharge is calculated at our Base Rate + $10/visit surcharge* *Holiday surcharge applies for the 2024 calendar dates below: Memorial Day/Weekend: May 25, 26, 27 Independence Day: July 2, 3, 4 Labor Day/Weekend: August 31, Sept 1, 2 Thanksgiving Week: November 27, 28, 29, 30, Dec 1 Christmas Week: December 23, 24, 25, 26, 27 New Year's Eve: December 30, 31 and January 1
  • How much notice is required to request cat sitting services?
    While we cannot guarantee availability, operating as a team gives us the flexibility needed to be readily available. Clients with an existing account usually can reserve non-holiday service with a 24-hour notice through our online booking system. During holiday periods, it is advised that existing clients reserve visits at least 3-6 weeks early. If you are a new client, it’s best to request service within 1.5-2 weeks of your first reservation for non-holiday service and at least 6-8 weeks before service is needed during any major U.S. holiday so that we enough time to go through the steps to establish a new account.
  • What is the process to start cat sitting services?
    Before starting service for the first time, all new clients receive a link to our detailed registration form to collect the necessary pieces of information for us to provide adequate care. Thereafter, a link to schedule a new client onboarding telephone call (video call available upon request) with our General Manager will be provided. This meeting is generally 20-minutes in length and gives us the opportunity to review any final instructions as well as go over what to expect once we start visiting. You will also receive access to our online booking system and key drop off information (if needed) at this time.
  • How many sets of keys do I need to provide?
    2 sets of keys are preferable so that we have a backup set however we understand if only 1 set is available.
  • Can you retrieve keys from my door person?
    Absolutely, many clients leave keys with their building personnel and have us check-out keys during our visit.
  • How can I get my keys to Purr?
    Clients have the ability to schedule a key drop off or pick up from our downtown or northside office.
  • Can I use a lock box for my house keys?
    Unfortunately due to several issues with managing and troubleshooting lock boxes in the past, we no longer allow for lock boxes to be used for the primary set of keys that Purr will use to gain access to your home. Lock boxes, however, can be used for a backup set.
  • Are you licensed, bonded and insured?
    Absolutely and we can provide our Certificate of Insurance upon request
  • Can you provide references?
    Sure, we’d be happy for you to speak with our clients about their experience with our service.
  • When do I pay for service and what forms of payments do you accept?
    We kindly ask that services are paid in full by the start date to ensure that we have the cash flow available operate effectively. Moreover, we accept all major credit/debit cards.

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