Question 1

Where do you offer service?

Accepted Answer

We currently have service available in: Loop, South Loop, West Loop, Streeterville, River North, River West, Gold Coast, Lincoln Park* and Lakeview* (*service available east of Racine Ave.)

Question 2

What time will my sitter visit my cat(s)?

Accepted Answer

Our sitters are available to visit during our daytime, 5-hour arrival window, from 10:00 am – 3:00 pm.  We also offer a morning visiting option from 9:30 am - 11:30 am (*additional surcharge applies/please ask for details).

Question 3

Do you offer multiple visits per day?

Accepted Answer

Unfortunately, we have discontinued offering multiple visits per day.

Question 4

Does the same sitter visit each time?

Accepted Answer

It is always our intention to have the same sitter for as much of a reservation as possible however to maintain consistent and flexible availability for our clients, we currently rely on a small team instead of a single individual to fulfill most reservations.

Question 5

My cat needs medications, is that something you do?

Accepted Answer

We understand that medications are needed at times and are happy to help to the best of our ability. Since we are not trained vet techs, we may have some limitations with certain types of medications. We’d be happy to speak with you in further detail to see if we’re the best fit for your pet’s medical situation.

Question 6

What is the cost per visit?

Accepted Answer

Our visit options start at $26 per visit and more information on pricing is available by clicking on the Pricing button in the navigation bar above.

Question 7

How much notice is required to request cat sitting services?

Accepted Answer

While we cannot guarantee availability, operating as a team gives us the flexibility needed to be readily available. Clients with an existing account usually can reserve non-holiday service with a 24-hour notice through our online booking system.  During holiday periods, it is advised that existing clients reserve visits at least 3-6 weeks early. If you are a new client, it’s best to request service within 1.5-2 weeks of your first reservation for non-holiday service and at least 6-8 weeks before service is needed during any major U.S. holiday so that we enough time to go through the steps to establish a new account.

Question 8

What is the process to start cat sitting services?

Accepted Answer

Before starting service for the first time, all new clients receive a link to our registration form to collect the necessary pieces of information for us to provide adequate care.  Thereafter, a link to schedule a free virtual meeting with our general manager will be provided.  This meeting is generally about 20-minutes in length and gives us the opportunity to meet and review any final instruction details as well as go over what to expect once we start visiting.  You will also receive access to our online booking system and key drop off information (if needed) at this time.

Question 9

How many sets of keys do I need to provide?

Accepted Answer

2 sets of keys are preferable so that we have a backup set however we understand if only 1 set is available.

Question 10

Can you retrieve keys from my doorman?

Accepted Answer

Absolutely, many clients leave keys with their building personnel and have us check-out keys during our visit.

Question 11

How can I get my keys to Purr?

Accepted Answer

Clients have the ability to schedule a key drop off or pick up from our downtown or northside office.

Question 12

Can I use a lock box for my house keys?

Accepted Answer

Unfortunately due to several instances of issues with managing and troubleshooting in the past, we no longer allow for lock boxes to be used for the primary set of keys that Purr will use to gain access to your home. Lock boxes, however, can be used for a backup set.

Question 13

Are you bonded and insured?

Accepted Answer

Absolutely and we provide our Certificate of Insurance in every client welcome packet.

Question 14

Can you provide references?

Accepted Answer

Sure, we’d be happy for you to speak with our clients about their experience with our service.

Question 15

When do I pay for service and what forms of payments do you accept?

Accepted Answer

We kindly ask that services are paid in full by the start date to ensure that we have the cash flow available operate effectively. Moreover, we accept all major credit/debit cards.

FAQ

Have cat care questions? Check out our FAQ below! If you still have questions about our cat sitting services, please feel free to contact us.