FAQ

At Purr Inc, our unique approach sets us apart from other pet sitting services. Unlike general pet sitters, we specialize exclusively in cat care. Our team is comprised of individuals who not only love pets but have a particular affinity for cats. This specialized focus ensures that your feline family member(s) are visited by team members that are have an understanding of cat behavior and receive the care they deserve. All of our sitters are employees with Purr and we do not contract out our work. Additionally, we understand that life can be unpredictable, so we have set up our service to be readily available for our clients, even on short notice. Our 24/7 online booking system allows you to conveniently schedule services, providing peace of mind and unmatched flexibility to accommodate your busy schedule.

We currently have service available in:

Downtown: Loop, South Loop, West Loop, Streeterville, and River North

West: River West, East Village, and Wicker Park

North: Gold Coast, Lincoln Park, Lakeview and Wrigleyville.

Our sitters are available to visit during our daytime, 5-hour arrival window, from 10:00 am – 3:00 pm. We also offer a 1-hour arrival window visiting option for an additional $10 per visit (select an arrival window anytime from 10:00 am - 7:00 pm).

Our visit options start at $30 per visit and more information on pricing is available by clicking on the Pricing button in the navigation bar above.

Sure, we can be available for visits up to 3-hours in duration. Contact us for more information.

Yes, at Purr Inc., we prioritize flexibility to accommodate our clients' needs. Our general window requires a 5-hour arrival window, which spans from 10 a.m. to 3 p.m.

If you ever need a more specific time, we also offer two 2.5 hour arrival windows for an additional $5 per visit (Our morning option from 9:00 am to 11:30 am and our evening option from 5:00 pm to 7:30 pm).

If keys are required for access, we kindly ask that you provide two sets for convenience and reliability.

Unfortunately, we do not however we are happy to assist you in finding a service that does.

All of our team members must undergo a comprehensive background check process before working with Purr.

It is always our intention to have the same sitter for as much of a reservation as possible however to maintain consistent and flexible availability for our clients, we currently rely on a small team instead of a single individual to fulfill most reservations.

We understand that medications are needed at times and are happy to help to the best of our ability. Since we are not trained vet techs, we may have some limitations with certain types of medications. We’d be happy to speak with you in further detail to see if we’re the best fit for your pet’s medical situation.

Yes, we have an additional per-visit surcharge that helps us cover the additional costs of bringing on temporary staff to accommodate the increase in visit volume that occurs during major U.S. holidays.

Our holiday surcharge is calculated at our Base Rate + $10/visit surcharge*

*Holiday surcharge applies for the 2025 calendar dates below:

Memorial Day Weekend: May 24, 25, 26

Independence Day Week: July 3, 4, 5

Labor Day Weekend: August 31 and September 1, 2

Thanksgiving Week: November 26, 27, 28, 29, 30

Christmas Week: December 23, 24, 25, 26, 27, 28, 29

New Year's Week: 30, 31 and January 1

While we cannot guarantee availability, operating as a team gives us the flexibility needed to be readily available. Clients with an existing account usually can reserve non-holiday service with a 24-hour notice through our online booking system. During holiday periods, it is advised that existing clients reserve visits at least 3-6 weeks early. If you are a new client, it’s best to request service within 1-2 weeks of your first reservation for non-holiday service and at least 4-6 weeks before service is needed during any major U.S. holiday so that we enough time to go through the steps to establish a new account.

At Purr Inc, we strive to provide flexible and customer-friendly services. Our cancellation policy is straightforward: if you need to cancel a scheduled pet sitting visit, simply do so with at least 12-hours notice. By doing this, we can credit back any unused visits to your account, ensuring that you aren't charged for services you didn't use. This allows us to manage our schedules effectively while providing you with peace of mind and flexibility.

Our goal is to ensure that establishing a Purr account is a hassle-free experience. The following is a description of our 3-step new client onboarding process:

1. Registration Form: To ensure adequate care, we send all clients a link to our comprehensive registration form, allowing us to collect all the necessary information.

2. Clarifying Questions: Our team will carefully review the information and prepare clarifying questions for your onboarding phone call.

3. Call with our General Manager: Finally, we will arrange a call with our General Manager to ensure our instructions are accurate, help you schedule a key drop off appointment (if needed), discuss what to expect once we begin, provide you access to our online booking system and address any further questions.

2 sets of keys are preferable so that we have a backup set however we understand if only 1 set is available.

Absolutely, many clients leave keys with their building personnel and have us check-out keys during our visit.

Unfortunately due to several issues with managing and troubleshooting lock boxes in the past, we no longer allow for lock boxes to be used for the primary set of keys that Purr will use to gain access to your home. Lock boxes, however, can be used for a backup set.

Clients have the ability to schedule a key drop off or pick up from our downtown or northside office.

Unfortunately, we do not offer overnight visits.

Unfortunately, we only offer in-home cat sitting services. However, we know of a local, cat specific boarding facility. Please reach out to us for more information if needed.

Of course, we are very accustomed to webcams in the home!

Absolutely and we can provide our Certificate of Insurance upon request

Sure, we’d be happy for you to speak with our clients about their experience with our service.

We kindly ask that services are paid in full by the start date to ensure that we have the cash flow available operate effectively. Moreover, we accept all major credit/debit cards.